United Airlines

The Project

This project was a complete redesign of the front-end of Aero, the program used by agents to manage flights and passengers. 

Our main goal was to make Aero easier to use. Many agents complained about not being able to do what they needed to quickly, and the program required a lot of training to learn to use. By redesigning the program with a focus on great user experience, we worked to reduce these problems.

As part of the redesign effort, I met with business leaders to understand what their goals for the project were. I worked to facilitate communication between the development team and the business leaders to make sure that we would be able to achieve everything they wants. I developed wireframes and visual designs, as well as created an interactive prototype using Adobe XD. I also conducted user testing on site with agents at O'Hare using the prototype and shared the findings from this research with the business leaders on the this project.